Privacy Policy

Thank you for using Realvolve. This policy explains the specific ways we use and disclose the information we collect and manage. First and foremost, we never sell your personal information.

‍Here's a breakdown of the Realvolve Terms of Use, but in a more chill, easy-to-understand way:

‍Your Privacy is Our Priority: First and foremost, Realvolve will never sell your personal information. That's a big deal!

‍Who We Are: We're Realvolve, Inc., and when we say "you," we mean you, the awesome person using our services.

‍What We Do: We provide software to help you manage your contacts, properties, documents, and more. You can even send emails and texts through us!

‍Policy Changes: If we ever change this policy, we'll let you know on our website and via email. You've got 20 days to object, but if you do, we might have to say goodbye to your account (unless it's about marketing – then you can just opt out!).

‍Got Questions? Hit us up using our contact form if you need to update, delete, or change any of your info.

‍What We Collect:

Stuff you give us: When you sign up, email us, or post on our blog, you're sharing things like your name, email, address, phone number, and even demographic info. You're basically saying, "It's cool for you to use this as outlined in the policy."

‍How you use us: We might also grab info about how and when you use our services (like your IP address and what browser you're using).

‍Cookies: We use cookies to remember you and make your experience better. You can turn them off, but things might get a little tricky!

‍Other sources: Since we play nice with other websites, we might get publicly available info about you from them.

‍Google Data: We access your Google data (with your permission, of course!) to help you link accounts, sync contacts and calendars, export to spreadsheets, and manage documents in Google Drive.

‍Special Note on Gmail Data: We're extra careful with your Gmail. We'll only use it to power your email client within Realvolve, never for ads, and humans won't read it unless absolutely necessary for security, legal reasons, or internal operations (and even then, it'll be anonymized).

‍How We Use Your Info (and when we might share it):

To tell you about our cool services.

To handle billing and collect money (we use secure third parties for credit cards).

To send you important system alerts (like outages or new features).

To make sure everyone plays by our rules.

To give you customer support.

To protect everyone's rights and safety.

To meet legal requirements (like subpoenas).

To get advice from our lawyers and accountants.

To defend ourselves in legal stuff.To make our services even better.

To chat about your account (but not to push promos).

If Realvolve ever gets bought out or merges, your info might go along for the ride, but the new owners will have to follow this same policy.

To send you promotional stuff if you opt in. You can always unsubscribe!

‍Subpoenas: Sometimes, the law makes us share customer info. We'll decide whether to comply based on the subpoena.

‍Public Stuff & Other Websites:

Blogs: Anything you post on our blog is public. If you want something removed, let us know!

‍Social Media: Our site has social media features, and your interactions with them are covered by their privacy policies.

‍Links to Other Sites: If you click on a link to another website, remember their privacy policy is in charge there, not ours.

‍Email Campaigns & Confidentiality:

Email isn't super secret: Emails travel across the internet, and server admins can read them. Don't send super confidential stuff through email marketing!

‍We check emails: We might review your email campaigns to make sure they follow our rules, which helps everyone by cutting down on spam.

‍Rule of thumb: "Never send anything in an email that you wouldn't put on a postcard."

‍Your Contact List:

It's safe with us: Your contact lists are stored securely, and we absolutely do not sell, contact, market to, steal, or share your lists with anyone else (unless the law makes us).

‍We won't use your contact lists for: billing, system alerts, account communication, or promotional content to them.

‍You own your data: Even though we own the software, you own all the rights to your data. You can export your lists anytime.

‍Security Stuff:

Breaches: If we ever have a security breach that affects you, we'll tell you ASAP.

‍Protecting your info: We use super secure technology (SSL) for credit card transactions, and our vendor is certified for security.

‍Passwords are private: Your Realvolve account needs a username and password. Keep it secret! We encrypt passwords, so we can't even see yours. We can only reset them if you forget.

‍Staying Compliant:

Safe Harbor: We follow international rules for handling personal data from Europe and Switzerland.

‍Accuracy: We try to keep your data accurate, but you're responsible for telling us if it changes.

‍Data Retention: We only keep your data as long as needed, but some data about email sending is kept indefinitely to help us fight spam.

‍Your Data Access: You can ask us for your personal info, and we'll give it to you within 30 days. We'll also remove it if you ask, unless the law says no.

‍Enforcement: We and TRUSTe regularly check that we're following this policy. If you have a complaint, we'll respond, and we work with TRUSTe to resolve anything we can't fix directly.Thanks for trusting Realvolve with your contact relationship management!
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